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BBPSD Customer Service Sample Questions:

1. When positioning a product in the market place you should use Market Segmentation followed by Targeting followed by:

A) Sales.
B) Positioning.
C) Selling.
D) Marketing.

2. In business you must ensure that when you have internal customers you treat them:

A) Worse than external customers.
B) The same as external customers.
C) As soon as you have dealt with external ones.
D) Better than external customers.

3. Attitudes and assumptions that we make about people are:

A) A common barrier to communication.
B) Useful when selling to customers.
C) A good first impression of customers.
D) Likely to help with product placement.

4. Email communication is effective because it is:

A) None of the above.
B) Expensive.
C) Suitable for global markets.
D) Not possible to trace.

5. A customer service professional is defined as someone who:

A) Has a number of years experience in a customer service role.
B) Always makes the most sales in a day.
C) Trains salespeople in how to deal with customers.
D) Has the skills to deal effectively in customer facing roles.

Solutions: