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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Value creation through services
|
| Topic 2: ITIL Practices Overview | - Service management practices - Technical management practices - General management practices |
| Topic 3: ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Topic 4: The Four Dimensions of Service Management | - Value streams and processes - Organizations and people - Information and technology - Partners and suppliers |
| Topic 5: ITIL Guiding Principles | - Core guiding principles
|
EXIN ITIL Foundation Sample Questions:
1. Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service
A) 1 and 3 only
B) All of the above
C) 1 and 2 only
D) 2 and 3 only
2. Which one of the following generates demand for services?
A) Service level agreements (SLA.
B) Patterns of business activity (PBA.
C) Cost of providing support
D) Infrastructure trends
3. What is the act of transforming resources and capabilities into valuable service better known as?
A) Service support
B) Resource management
C) Service management
D) Incident management
4. Which process is responsible for managing relationships with vendors?
A) Change management
B) Service portfolio management
C) Supplier management
D) Continual service improvement
5. Which role is responsible for sponsoring, designing and change managing a process and its metrics?
A) The process manager
B) The process owner
C) The service owner
D) The process practitioner
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |






