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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about a service value stream is CORRECT?

A) It uses prescriptive inputs and outputs
B) It is a value chain activity
C) It integrates practices for a specific scenario
D) It is used to provide governance

2. Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

A) 1 and 4
B) 3 and 4
C) 2 and 3
D) 1 and 2

3. What is required by all service desk staff?

A) Excellent technical knowledge
B) Knowledge of telephony technology
C) Demonstration of emotional intelligence
D) Root cause analysis skills

4. What role would be MOST suitable for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

A) Problem analyst
B) Service desk agent
C) Change authority
D) Service level manager

5. Which is considered by the 'partners and suppliers' dimension?

A) Defining controls and procedures
B) Working with an integrator to manage relationships
C) Using artificial intelligence
D) Using formal roles and responsibilities

Solutions: