To fully qualify for the ITILSC-OSA exam, more prerequisites are needed, and they include:
- Not less than 30 hours of training, which exclude breaks as well as time for summary review, and which should have to be accessed through an authorized trainer or an e-learning plan that has an accreditation;
- The ITIL Foundation certificate in ITSM;
- Having between 2 and 4 years of experience as a specialist who has worked with ITSM is highly advised;
- At least 12 hours of personal study, which involves a review of the required syllabus as well as critical aspects of core guidance of the ITIL Service Operation that is directed at the exam preparation, and to be specific at Chapter 2 that deals with the service management as a practice.
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What is the duration of the ITILSC-OSA Exam
- Format: Multiple choices, multiple answers
- Passing Score: 28 marks
- Length of Examination: 90 minutes
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Prerequisites
Those applicants who are pursuing this ITIL certification must hold the ITIL Foundation certificate. It is also recommended that the test takers are conversant with IT terminology. Moreover, they should understand OSA in the context of specific business environments. In addition, the specialists need to possess practical experience in at least one service management capacity in the service provider environments. The intended audience for this certification is the business managers, operational staff, and Information Technology specialists who work in the organizations that have adopted as well as adapted the Information Technology Infrastructure Library.
EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Technology and Implementation Considerations | 5% | - Critical success factors - Challenges and risks - Tools and automation |
| Request Fulfillment | 10% | - Request models and automation - Process and activities - Purpose and scope |
| Event Management | 15% | - Purpose, scope, principles - Metrics and interfaces - Activities and processes |
| Operational Support and Analysis Principles | 15% | - Service Operation lifecycle context - Business value and optimization - Core concepts and terminology |
| Service Desk and Technical/Application/IT Operations Management | 10% | - IT operations control and facilities management - Application management practices - Service desk functions and structure - Technical management activities |
| Problem Management | 15% | - Known errors and workarounds - Proactive and reactive activities - Root cause analysis techniques |
| Access Management | 10% | - Process steps and controls - Compliance and security - Purpose and policies |
| Incident Management | 20% | - Interfaces and KPIs - Process flow and activities - Objectives and scope - Prioritization and escalation |
