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CompTIA PDI+ Beta Sample Questions:

1. Computers A & B are connected to a network printing device. Computer A is constantly getting printouts with errors while Computer B is printing ok. Which of the following is the next step in diagnosing this issue?

A) Check the network devices print queue.
B) Check the two computers to see if the same printer driver is used.
C) Check the network settings on the two computers.
D) Check the network settings on the printing device.

2. When is it advisable to dump the waste toner from a technicians service vacuum?

A) It is not recommended.
B) When it is full.
C) After each call.
D) Before performing preventative maintenance.

3. Which of the fol owing is a method of increasing the visual impression of green when printing on a CMYK printer?

A) Increase the level of CMYK equal y.
B) Increase the level of Y in the print driver.
C) Increase the level of K in the print driver.
D) Increase the level of M in the print driver.

4. A technician arrives at a large office building to do a service call. Which of the following is the FIRST action the technician should take?

A) The technician should ask for the error log on the machine and begin troubleshooting the issue.
B) The technician should provide the customer with a service manual and explain the solution the technician will be implementing.
C) The technician should introduce themselves and directly start working on the printer.
D) The technician should introduce themselves and ask open ended questions about the issue.

5. Which of the following types of media would MOST likely cause above normal amounts of machine jamming?

A) Pre punched
B) Letterhead
C) Envelopes
D) Colored media

Solutions: