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SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:

1. Administration and configuration functionality is available in the HTML5 Ul. Determine whether this statement is true or false.

A) True
B) False

2. Activity List is a grouping of activities of a certain type. Determine whether this statement is true or false.

A) True
B) False

3. What activities do you perform in the Administrator work center to enable a new social media channel? (3 correct answers)

A) Select the social media channel service level
B) Create and schedule a social media import run
C) Define the ticket priority with the social media channel provider
D) Set up access to your social media account
E) Select the channel type

4. Which work center can you request a production tenant from? (2 correct answers)

A) Data Privacy Management work center
B) Business Configuration work center
C) Service Control work center
D) Administrator work center

5. For which of the following business requirements would you use the personalization feature? (2 correct answers)

A) A sales manager wants different screen layouts assigned to two different business roles
B) An administrator wants to change a standard field label to a new value
C) A sales representative wants to modify the screen layout
D) A service manager wants to arrange his ticket queue with assigned to as the first column

Solutions: