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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Service analytics
|
| Oracle Fusion Service Overview | - Core Service Architecture
|
| Service Request Management | - Case and ticket handling
|
| Knowledge Management | - Knowledge articles
|
| Field Service and Dispatch | - Field service operations
|
| Integrations and Extensions | - Integration capabilities
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
- A. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
- B. You can set a second sandbox as Active at the same time in order to begin working on another new object.
- C. Your changes are isolated and do not impact other users' configuration environments or the production environment.
- D. Multiple users cannot use your sandbox at the same time.
Correct Answer: A,C 🗳️
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
- A. You must make the changes using the Page Composer tool.
- B. You will be required to code any new workflow actions in Groovy.
- C. You can modify the workflow to update field values within the SR object.
- D. You can send an e-mail notification to specified recipients.
- E. You can define the workflow to run when certain fields of the SR object are changed.
- F. You can generate tasks for the SR object from the workflow.
Correct Answer: C,D,E,F 🗳️
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
- B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
- C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
- D. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
Correct Answer: D 🗳️
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. nothing (DCS applications are always available to all users.)
- B. moving the application to Staging and subsequently to Production status
- C. system administrator approval
- D. a single "publish" action to complete the task
Correct Answer: A,B 🗳️
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Start/Stop
- B. Interval
- C. Duration
- D. Available
- E. Time Period
Correct Answer: C 🗳️
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