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Oracle 1Z0-465 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Answer Management Administration | 18% | - Access levels and permissions - Knowledge base components - Search priority words and dictionaries |
| Topic 2: RightNow Analytics | 8% | - Standard and custom reports - Scheduled reports and dashboards |
| Topic 3: Staff Management | 12% | - Staff accounts and profiles - Password policies and security settings |
| Topic 4: Oracle RightNow Overview | 10% | - Purpose and components of Customer Experience |
| Topic 5: Site Configuration Administration | 20% | - Business rules and standard text - Custom fields and objects - Service level agreements - Mailboxes and interface configuration |
| Topic 6: Feedback, Chat & Customer Portal | 5% | - Chat and co-browse configuration - Surveys and feedback management - Customer Portal basics |
| Topic 7: Application Appearance | 15% | - Agent scripts - Workspaces and navigation sets - Customizable menus and agent workflow |
| Topic 8: Incident Management | 12% | - Guided assistance setup - Incident lifecycle and statuses |
Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:
Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.
- A. C$
- B. CO$
- C. CF$
- D. RN$
- E. $C
Correct Answer: A 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement?
- A. Upgrade the site.css file to remove references to the Home page.
- B. Update the config verb CP_HOME_URL.
- C. Remove the "Home page" navigation option from the template file.
- D. Delete the home.php file from the customer portal site.
- E. Update the config verb CP_Login_URL
Correct Answer: A,B,C 🗳️
Which example requires the use of a one to many, parent child custom object application?
- A. Your customer wants to keep track of all the cars the end customers drive.
- B. Your customer wants to keep track of the end customer's Customer identification Number
- C. Your customer has stated that they want to report on end customers that have similar attributes.
- D. Your customer has stated that they want to track when end customers are contacted by sales associates.
Correct Answer: A 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
How many levels can Products, Categories, and Dispositions have in each hierarchy?
- A. 5
- B. 4
- C. 3
- D. 6
- E. 2
Correct Answer: D 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?
- A. Custom Object Read
- B. Account Authentication
- C. Session Authentication
- D. Object Designer
- E. Custom Object Create
Correct Answer: B,D,E 🗳️
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