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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A) On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
B) On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
C) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
D) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.

2. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A) icrwebservice
B) icrcore
C) tomcat
D) terracottasrv
E) icrcca

3. You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?

A) Make sure the runtime support files are installed in the correct location.
B) Check that the Web License Manager (WebLM) is running. If not start WebLM.
C) Re-install the runtimeconfig.war file.
D) Restart Avaya Aura Experience Portal.

4. Which statement about user permissions is true?

A) When logged in as org user, only the information for the organization to which we belong can be seen and edited.
B) When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited.
C) When logged in as admin user, only global information can be seen and edited.
D) When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited.

5. A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)

A) ICRSipUserName
B) VPRemoteLogWebService
C) ICRAdminUKI
D) ICRSipTCPPort
E) VPProductID

Solutions: