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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Oceana Solution Overview | - Architecture and Core Components - Engagement Designer (ED) Workflows - Role of Unified Collaboration Model (UCM) |
| Interaction Management | - WorkRequestIds, Context and Contact Identifiers - Interaction Logging and Tracing - Inter-component Interaction Routing |
| Component Support Operations | - Call Server Connector (CSC) Support - Unified Agent Controller (UAC) Support - Orchestration and Resource Controllers (ORC) |
| Support and Troubleshooting | - Debugging Email, Webchat and SMS Flow Issues - Troubleshooting UAC / UCM Connections - Log Location Analysis for Core Components |
Avaya Oceana® Solution Support Sample Questions:
During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?
- A. Omni channel Database
- B. Agent Controller
- C. UCM Spaces
- D. Email Service
Correct Answer: B 🗳️
Which statement correctly describes the Avaya Oceana Monitor?
- A. It provides a single location to view the status of the UCM Oceana component.
- B. It provides a single location to view the status of each supported Oceana component.
- C. It provides a single location to view the status of the UAC Oceana component.
- D. It provides a single location to view the status of Cluster1 components.
Correct Answer: B 🗳️
During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?
- A. Omni channel Database
- B. Agent Controller
- C. Email Manager
- D. ORC
Correct Answer: C 🗳️
A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?
- A. Add a custom filter type error, and then add this filter in selection criteria.
- B. Set the login level to FINE to see error messages.
- C. Under Filters, choose the level, and then select Add Filter Error.
- D. By default all the errors are highlighted in Kibana.
Correct Answer: A 🗳️
Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?
- A. Call Server Connector (CSC)
- B. Unified Collaboration Model (UCM)
- C. Unified Agent Controller (UAC)
- D. Unified Collaboration Administration (UCA)
Correct Answer: A 🗳️
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