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Apple Desktop Service Certification Sample Questions:

1. You have just completed replacing a logic board in an iMac (Flat Panel) and are reassembling the computer.
Which of the following special tools is recommended during this reassembly?

A) Spring tensioning tool
B) Torque screwdriver
C) CRT discharge tool
D) Jumper adjustment tool

2. In the component isolation technique, if you do not get a startup chime and/or a flashing question mark after configuring a minimal system, you check the components of the minimal system by _____.

A) disassembling and reassembling them
B) replacing them with known-good parts in any order
C) adding more known-good parts in a specified order
D) replacing them with known-good parts in a specified order

3. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Start up from a known-good startup disc.
B) Replace the built-in display.
C) Verify the hard disk with Disk First Aid.
D) Reinstall the appropriate Mac OS.

4. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) Can you open any files?
B) Can you open other AppleWorks files?
C) Is your Mac connected to a network?
D) What version of AppleWorks are you using?

5. Which of the following tools is required to remove most major modules inside an Xserve G5?

A) Hex Nut Driver
B) Torx Driver
C) Flat Blade Screwdriver
D) None

Solutions: