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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

A) Directory Utility
B) Console
C) Thunderbolt Setup Utility
D) Disk Utility

2. An administrator would like to prevent data recovery software from retrieving any files from a deleted user. Which option is the most efficient choice?

A) Delete the user using the "Delete the home folder" with the erase home folder securely option enabled.
B) Turn on FileVault 2, wait for encryption to finish, then delete the user.
C) Save the deleted user in a disk image, then use the Terminal to secure delete the image.
D) Startup in OS X Recovery then open the Disk Utility. Choose the startup volume and erase the entire volume using a security option the writes zeros across the entire volume.

3. What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?

A) 10.6.8
B) 10.6.1
C) 10.6.3
D) 10.6.4

4. How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?

A) Select Wi-Fi as the default network interface in the info tab of the Network Utility.
B) Select "Set Service Order" in the Network preference pane's Action menu, then drag Wi-Fl to the top of the list.
C) Set Wi-Fi as the priority network service in the Airport Utility preferences.
D) Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.

5. Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?

A) The file can only be restored when she returns home and has access to the backup hard drive.
B) Hold the option key then click the Finder Go menu and choose Local Snapshots.
C) Boot to OS X Recovery and choose Restore files from a Time Machine Backup.
D) Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.

Solutions: