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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

Northern Trail Outfitters an online clothing store has recently enabled the Loyalty Program. Which objects count toward data storage capacity?

A. Person Account, Loyalty Member Tier, Orders, Loyalty Program Members
B. Person Account, Orders, Loyalty Program Members, Transaction Journals
C. Person Account, Loyalty Ledgers, Cases, Loyalty Program Currency
D. Person Account, Email Messages, Transaction Journals, Loyalty Member Currency

Question 2

A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than
$200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

A. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier
=2
B. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
C. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
D. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.

Question 3

A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

A. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
B. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
C. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
D. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)

Question 4

The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
Which two seamless integrations within the Salesforce ecosystem, does
Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?

A. Supplier and Partner Ecosystem
B. Third-party Customer Data Platform (CDP)
C. Salesforce Service Cloud
D. Salesforce Marketing Cloud

Question 5

Which two actions should an Administrator execute when a tier is changed manually?

A. Process Member Benefit Action
B. Create a scheduled job to perform tier change.
C. Process Transaction Journals batch job
D. Assign Member Tier Benefits Action

Solutions: