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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration Architecture | - API-led connectivity
|
| Topic 2: Security and Data Governance | - Access control and identity management - Customer data protection |
| Topic 3: B2C Platform Capabilities | - Commerce and engagement tools
|
| Topic 4: Scalability and Performance Design | - Performance optimization strategies - High-volume transaction design |
| Topic 5: Solution Design for B2C Customer Experience | - Omnichannel experience design - Customer journey architecture |
Salesforce Certified B2C Solution Architect Sample Questions:
Question 1
Northern Trail Outfitters (NTO) wants to use Salesforce as a front end for creating accounts using the lead-to- opportunity process. When an opportunity is closed or won, an order must be created in the ERP, which manages orders. The organization has an Enterprise Service Bus (ESB) that supports the CometD protocol.
Which two integration approaches or steps should a Solution Architect recommend for this scenario?
Choose 2 answers
A. Enable ESB to subscribe to the platform event using the CometD protocol and notify the back-end ERP system to create the order asynchronously.
B. Define a new platform event in the back-end system for the order details and then create a Process Builder process to initiate the platform event when the opportunity status changes to Closed-Won.
C. Enable ESB to publish to the platform event using the CometD protocol and notify the back-end ERP system to create the order synchronously.
D. Define a new platform event in Salesforce and then create a Process Builder process to publish a platform event when the opportunity status changes to Closed-Won.
Question 2
A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
A. Enable Contact to Multiple Accounts
B. Lightning Data Services
C. Customer Data Platform
D. Duplicate Matching Rules
Question 3
A company uses PersonAccounts to store customer information in Sales Cloud and now wants to map its customer records in Marketing Cloud.
What should a Solution Architect recommend?
A. Sync Contact object using PersenSubscriberld to access the Account.
B. Sync Account object using PersonSubscriberld to access the Contact.
C. Sync Account object using PersonContactId to access the Contact.
D. Sync Contact object using PersonAccountld to access the Account.
Question 4
A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order on Behalf of flow. Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?
A. The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.
B. The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.
C. The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.
D. The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2C Commerce customer accounts.
Question 5
A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using CRM Analytics.
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign?
Choose 2 answers
A. Use SMS as a channel due to its significantly higher engagement rate as compared to email
B. Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
C. Use CRM Analytics to analyze customer engagement history over the last 24 months
D. Configure Einstein Recommendations in Marketing Cloud to automate segment generation for Journey Builder
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: A,D | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: A,D |






