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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Usability Test Planning and Reporting | 10% | - Test strategy and plan design - Documenting results and recommendations - Stakeholder communication |
| Topic 2: Fundamentals of Usability Evaluation | 20% | - Human-centered design process - Goals, metrics and measurement - Evaluation types: inspection, testing, inquiry |
| Topic 3: Basic Concepts of Usability, UX and Accessibility | 15% | - Business value and objectives - Relationship between usability, UX and accessibility - Definitions and core principles |
| Topic 4: Risks in Usability, UX and Accessibility | 15% | - Project and product-level risks - Impact analysis and mitigation - Identification and classification of risks |
| Topic 5: Accessibility in Usability Evaluation | 15% | - Standards: WCAG, ISO 9241, EN 301 549 - Inclusive design considerations - Evaluating compliance and accessibility barriers |
| Topic 6: Usability Evaluation Methods and Techniques | 25% | - Inspection methods: heuristic evaluation, cognitive walkthrough - Usability testing: planning, preparation, execution, analysis - Inquiry methods: surveys, interviews, focus groups |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
In the last project, the usability tests substantially exceeded the budget of the test plan. Which quality control task could have been used to avoid this?
- A. Check whether the usability test report conforms to the best practices
- B. Check that the usability test plan has been properly reviewed
- C. Check that findings are communicated to the stakeholders
- D. Check consumed resources regularly and compare with the estimates
Correct Answer: D 🗳️
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The usability team has written a usability test report. The report has the following structure:
Executive summary (1 page)
Table of contents (1 page)
Findings and recommendations (5 pages)
Objectives (2 pages)
Purpose (2 pages)
Contacts (1 page)
Which best practice does this usability test report violate?
- A. The report misses a description of the evaluation method
- B. The report is too long
- C. The report misses positive findings
- D. The report makes use of usability jargon
Correct Answer: A 🗳️
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Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.
Which part of the human-centered design process did she miss?
- A. The "design"-part
- B. The "iterate"-part
- C. The "evaluate"-part
- D. The "analyze"-part
Correct Answer: B 🗳️
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What is good accessibility?
- A. Good usability of a software product by people with limited vision, hearing, dexterity, cognition or physical mobility
- B. Good usability of a software product by people with limited knowledge of the software
- C. Good usability regardless of disturbances like bright sunlight, noise or wind
- D. Good usability of a software product on all devices (smart phone, computer, etc.)
Correct Answer: A 🗳️
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