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HP HP2-B102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Process and Techniques | 25% | - Consultative sales methodology - Upselling and cross-selling strategies - Handling objections and competitive positioning |
| Solutions and Services | 25% | - HP managed print services (MPS) - Value-added services and support offerings - Software tools and management utilities |
| HP Imaging and Printing Technologies & Products | 30% | - HP supplies portfolio and cartridge technology - HP hardware and MFP solutions overview - HP laser and inkjet printing technologies |
| Industry Trends and Customer Needs | 20% | - Imaging and printing market trends - Customer business challenges and pain points - Identifying customer segments and requirements |
HP Imaging and Printing Sales Fundamentals Sample Questions:
What is the advantage of HP Care Packs?
- A. They are easy to buy, easy to use, and flexible.
- B. They can be purchased for third-party products.
- C. They are included in the standard product warranty,
- D. They include free upgrades to HP devices.
Correct Answer: A 🗳️
What are the two basic selling methods employed in imaging and printing sales? (Select two.)
- A. Try and buy
- B. Contractual
- C. Transactional
- D. Commission
- E. Group
Correct Answer: B,C 🗳️
Which imaging and printing process is becoming less important because of the capability to produce digital content?
- A. emailing
- B. scanning
- C. copying
- D. stapling
Correct Answer: B 🗳️
How many pages is a mid-volume scanner capable of handling?
- A. 4000 pages per day
- B. 1000 pages per day
- C. 3000 pages per day
- D. 2000 pages per day
Correct Answer: D 🗳️
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Which statement is true about initial contacts between a customer and a business?
- A. Most initial contacts occur through documents.
- B. Most initial contacts result in a purchase.
- C. Most initial contacts occur during the day.
- D. Most initial contacts are face to face
Correct Answer: D 🗳️
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