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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A. HP Channel Services Network
B. Services360 Pro
C. Aftermarket Channel Facilitation Program
D. HP Contractual Services

Question 2

When is the best time to offer HP Contractual Services?

A. 10 days after the expiration of the HP base warranty
B. Upon renewal of the existing services agreement
C. Anytime during the hardware lifecycle
D. At the time of the new hardware purchase

Question 3

When do HP Post Warranty Care Pack Services need to be registered?

A. within 30 days after the expiration of the warranty
B. within 10 days after purchasing the care pack
C. within 10 days after the purchase of the hardware
D. within 90 days after the purchase of the hardware

Question 4

Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A. HP Refresh Services
B. HP Maintenance Kit replacement
C. HP Post Warranty Care Pack
D. HP Contractual Services
E. HP Defective Media Retention

Question 5

Which statements help you discover needs of HP Contractual Services? (Select three.)

A. Is it to cover new equipment?
B. Does the customer need to have one service agreement per serial number?
C. Would the customer benefit from an up-front payment?
D. Would the customer fleet support solution benefit from onsite engineers?
E. Is there an RFP for services?
F. Does the customer environment contain multi-vendor equipment to support?

Solutions: