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PeopleCert ITIL Practitioner Exam Reference
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
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The test has six sections, each with defined Learning Outcomes (LOs). Therefore, the training will focus on the following:
- Ability in communicating effectively for the enablement of CSI (questions 21-28);
- Implementing change management for the organization in supporting CSI (questions 35-40).
- Applying the change management of an organization in supporting CSI (questions 7-12);
- Using metrics as well as measurements in enabling CSI (questions 13-20);
- Capability in utilizing ITSM concepts that are vital drivers of CSI and competence in applying the style of CSI in managing improvements within a given context for an organization (questions 29-34);
- Ability to utilize ITSM concepts with importance in driving CSI; skills in applying the CSI style in managing improvements within a certain organizational context (these 2 sections provide for questions 1-6);
In addition to the above, there is also the Learning Outcome focused on one’s skills in applying the guiding principles for ITSM within the context of an actual world. This readiness to solve any real issue will be assessed through one of the questions in each section.
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Ability to Apply the CSI Approach: This module checks the expertise of the applicants in the following:
- Utilizing the CSI approach tools and techniques in a specific context
- Applying the CSI approach to a specific context. The examinees should demonstrate a comprehension of the critical competences, guiding rules, and scientific method
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ITIL ITIL-Practitioner Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Organizational Change Management | - Driving adoption of ITIL practices
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| Continual Service Improvement (CSI) | - CSI approach and lifecycle integration
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| Practical ITIL application | - Applying ITIL guidance in real scenarios
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| Communication and stakeholder management | - Effective communication planning
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