Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.
Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.
Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:
| Duration | 60 mins |
| Books / Training | MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Exam Name | Microsoft Certified - Dynamics 365 Fundamentals (CRM) |
| Sample Questions | Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions |
| Passing Score | 700 / 1000 |
| Exam Code | MB-910 |
| Schedule Exam | Pearson VUE |
| Exam Price | $99 (USD) |
| Number of Questions | 40-60 |
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) | 25-30% | - Describe customer service insights
|
| Topic 2: Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) | 10-15% | - Describe segments and leads
|
| Topic 3: Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%) | 25-30% | - Describe the core capabilities of Dynamics 365 Sales
|
| Topic 4: Describe the capabilities of shared features (10-15%) | 10-15% | - Describe the common elements
|
| Topic 5: Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) | 10-15% | - Describe the Field Service mobile app
|






