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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Case Management and Service Delivery | - Service and Case Tracking
|
| Topic 2: Program and Service Management | - Program Lifecycle Management
|
| Topic 3: Fundraising and Engagement | - Donor Management
|
| Topic 4: Reporting, Analytics, and Integration | - Reporting and Dashboards
|
| Topic 5: Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A nonprofit organization wants to implement donor levels. The organization wants to see at-a-glance identifiers that show how often a donor donates and how much they have donated. What should the organization do in Nonprofit Cloud?
- A. Create custom donor level fields on the Contact Profile object. Add the scoring fields to a Related Record Detail Display for the Contact Profile object.
- B. Configure a Record Alert FlexCard with the values for donor levels. Add the Record Alert component to the Person Account layouts.
- C. Configure Recency, Frequency, and Monetary Value (RFM) Scoring. Add the scoring fields to a Related Record Detail Display for the Donor Gift Summary object.
Correct Answer: C 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
A consultant is assisting a nonprofit in its data integration and mapping between two systems. The consultant is unsure when a particular field was added to NPSP. Where can the consultant find the NPSP version number for the field in question?
- A. Schema Builder
- B. Custom field definition detail
- C. NPSP package details
- D. NPSP Data Dictionary
Correct Answer: D 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
A nonprofit is migrating from a legacy donor management database. The database has donor contact information, donation history, and payment information. How should the consultant load the data from the database using a single file to create the related records?
- A. Data Loader
- B. NPSP Data Importer
- C. Workbench
- D. Data Import Wizard
Correct Answer: B 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
A nonprofit organization plans to use Program and Case Management to track its substance abuse services.
When the Case Managers log in, they cannot see any of the Program and Benefit records that have been set up. What should the organization do to resolve the issue?
- A. Assign the Advanced Program Management permission set to the users.
- B. Mark all the Program and Benefit records as Active.
- C. Assign the Outcome Management permission set to the users.
Correct Answer: A 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
A nonprofit wants to use Volunteers for Salesforce for volunteer management. Which action should a consultant take before installing the package?
- A. Ensure the Program Management Module is already installed.
- B. Compare usage of roll-up summary fields to limits.
- C. Check that the nonprofit has the most recent NPSP release.
- D. Apply for license donation for Volunteers for Salesforce.
Correct Answer: B 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
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