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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) Other participants must also click on the Open video call icon.
B) Participants automatically placed in the video chat when clicking on the chat room.
C) All participants, except the initiator, must click on the Join button in the chat view.
D) All participants must click on the Join button in the video chat view.

2. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within the organization who may contact and work with support.
B) Designated Contacts provide the first level of support for their organization.
C) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
D) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
E) Designated Contacts are the only people within an organization with access to the Resource Center.

3. Where should the WAN interface of the Edge appliance connect?

A) A network segment that has access to your internal LAN.
B) A network segment that has outbound access to the public Internet.
C) A network segment connected directly to Customer Care.
D) A network segment that is not accessible to the public Internet.

4. Which architectural approach is used to develop a single application as a suite of small services?

A) Genesys Cloud Salesforce Architecture
B) Monolithic Architecture
C) Single Core Architecture
D) Microservices Architecture

5. What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A) Managed IP Phones
B) Default Station configuration
C) Base Settings
D) IP Phone Templates

Solutions: