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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

A) facilities such as mixing equipment and ovens
B) raw materials such as flour and sugar
C) employees who work on the production line
D) Information such as recipes

2. The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

A) business process re-engineering
B) value engineering
C) quality function deployment
D) defining business needs

3. The functional objectives of each business department must be set prior to the organisation setting the corporate objectives. Is this True?

A) no- there does not need to be an alignment between functional and corporate objectives so they can be created at any time
B) no- the corporate objectives are set first
C) yes- these individual objectives will collectively make up the corporate objectives
D) yes- the most important objectives from each department will be selected to create the corporate objectives

4. Many companies choose locations for manufacturing facilities in low-cost countries. What is the benefit for a company of doing this?

A) far from customers, availability of raw materials
B) close to customers, low cost land, readily available labour
C) low cost land and facilities, access to government incentives
D) high environmental and ethical standards, low cost land

5. Which of the following do you need to know in order to work out the gross profit margin of an item? Select TWO

A) costs of goods sold
B) revenue
C) sales volume
D) net profit

Solutions: