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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Supplies Sales Cycle & Value Proposition | 30% | - Quality, reliability, and yield advantages - Positioning Original HP supplies benefits - Identifying customer needs and pain points - Hidden costs of non-genuine supplies |
| Topic 2: HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - Sustainability and environmental impact - HP Planet Partners recycling program - HP Instant Ink and subscription services |
| Topic 3: Business Outcomes & Competitive Differentiation | 15% | - Reducing downtime and service calls - Maximizing long-term customer value - Protecting printer hardware and warranty |
| Topic 4: HP Supplies Portfolio | 30% | - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges - Comparison with non-HP supplies - HP specialty media and paper |
HP Selling HP Supplies 2020 Sample Questions:
1. Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?
A) HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.
B) HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.
C) HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.
D) When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.
2. Match the printing supplies term on the left with its definition on the right.
3. A potential customer has a reputation for being a strong leader in sustainability in their industry. How should you position Original HP toner cartridges for this customer? (Select two.)
A) Explain that 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content.
B) Explain how HP calculates the amount of recyclable metal content in Original HP toner cartridges to determine the percentage of total recycled content.
C) Use a search engine to show how other HP customers have maintained their sustainability service levels.
D) Original HP cartridges never go into landfills when recycled through the HP Planet Partners programs.
4. Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?
A) Compliance and Risk Management (CoRM)
B) Customer Delivery Inspection (COI)
C) Anti-Counterfeiting and Fraud (ACF)
D) Product Security Response Team (PSRT)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: Only visible for members | Question # 3 Answer: A,D | Question # 4 Answer: C |






