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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - Log analysis and monitoring - Upgrades and updates - Common issues and resolution - Backup and restore procedures |
| Installation & Deployment | 25% | - License activation and setup - Post-installation validation - Server installation and configuration - Prerequisites and compatibility |
| ACCCM Architecture & Components | 20% | - System overview and functionality - Web interface and navigation - Server components and services - Database and licensing |
| Integration & Connectivity | 25% | - Integration with Communication Manager - Firewall and security configuration - Integration with CMS, Call Recorder and other systems - Network ports and protocols |
| Configuration & Administration | 20% | - Roles and permissions - System parameters and settings - Schedule server and automation tasks - User, agent and extension management |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
To determine why you are unable to add an extension to the Communication Manager (CM), you want to enable logging for the Provisioning service to log the communication between the provisioning service and the CM. The IP address of the CM is 192.168.23.31.
Which file needs to be edited, and which entry needs to added to the file?
- A. NAV360_ProvisioningService.exe.config
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="Y"/>
</appsettings> - B. Web.config
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="N"/>
</appsettings> - C. NAV360_ProvisioningService.exe
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="Y"/>
</appsettings> - D. NAV360_ProvisioningService.exe.config
<appsettings>
<add key="cm_cd_192.168.23.31" value-"0"/>
<add key="cm_id_192.168.23.31" value-"0"/>
<add key="cm_rd_192.168.23.31" value-"200"/>
<add key="cm_log_192.168.23.31" value-"N"/>
</appsettings>
Correct Answer: D 🗳️
When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)
- A. The ACCCM database can beinstalledon a dedicated server.
- B. The ACCCM database can only be installed on a dedicated server.
- C. The ACCCM database canonly be installed co-resident with the application server.
- D. The ACCCM database can be co-resident with the application server.
Correct Answer: A,D 🗳️
You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?
- A. Verify that the CM port is correct in the permissions tab.
- B. Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.
- C. Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
- D. Verify that the "exportto external system" box is chocked in the permissions tab.
Correct Answer: C 🗳️
Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?
- A. Site, Location, Department, Team
- B. Site, Department, Team, Virtual Site, Virtual Group
- C. Site, Virtual Site,Virtual Group
- D. Site, Department,Team
Correct Answer: D 🗳️
When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?
- A. db_securityadmin
- B. witness_user_role
- C. db_owner
- D. db_datawriter
Correct Answer: C 🗳️
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