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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) 32 bit Windows 2008 R2 server with 2 GB of memory
B) 32Bit Windows XP with 2 GB of memory
C) 32 BitLinux server with2GB of memory
D) 64 Bit Windows 2008 R2 server with 4 GB of memory
E) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory

2. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Provisioning Service
B) Licensing Service
C) Active Directory Synchronization Service
D) Sync Service
E) Importer Service
F) Functional Service

3. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
B) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
C) Verify that the extension owners ACCCM role is assigned to the New York location.
D) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.

4. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM one-X
B) ACCCM Importer
C) ACCCM
D) ACCCM Sync
E) ACCCM AVP

5. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A) Four
B) Two
C) One
D) Three

Solutions: