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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities - Configure Field Service mobile app settings |
| Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters |
| Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools |
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Managing Resources | 16% | - Understand license types and deployment - Set up and manage crews and resource types - Configure service territories and membership - Manage time sheets, operating hours, and skills |
Salesforce Certified Field Service Consultant Sample Questions:
1. Service resources at universal container UC frequently work in more than one serviceterritory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers
A) Remove the match territory work rule
B) Includes the match territory work rule
C) Select working location enable primary on the working territories work rule
D) Deselect workinglocation primary on the working territories work rule
2. A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?
A) Minimum grade, default operating hour
B) Street level routing, Default travel speed
C) Travel speed unit, actual travel time
D) Estimated travel time, minimize travel
3. Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers
A) Service Appointment inventory
B) Work Order inventory
C) Products Consumed on Work Orders
D) Products Consumed on Work Order Line Items
4. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointmentsare at risk of late completion.
What should a Consultant recommend to meet this requirement?
A) Update the In Jeopardy field on the Service Appointment.
B) Change the Status field on the Service Appointment.
C) Adjust the Scheduled End field on the ServiceAppointment.
D) Post to the Service Appointment Chatter feed.
5. Which three objects are associated to the Work Type? Choose 3 answers
A) Products Required
B) Articles
C) Skill Requirements
D) Resources
E) Service Appointments
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B | Question # 3 Answer: C,D | Question # 4 Answer: A | Question # 5 Answer: A,C,E |






