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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Customer Entitlement
B) Service Urgency
C) Customer Working Hours
D) Service DueDate

2. How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A) Use Map Report Layers.
B) Create a Gantt Action to highlight.
C) Add the relevant field to the Field Set.
D) Color code using Gantt Palettes.

3. Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

A) Utilize a custom Global Price Book and add all products as Price Book Entries.
B) Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
C) Create customer-specific Price Books and add all products as Price Book Entries.
D) Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

4. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?

A) Configure Auto-generate Work Orders to True.
B) Define a generation horizon of 20,160 minutes.
C) Define a generation horizon of 14 days.
D) Define a generation timeframe of 14 days.

5. Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

A) Create a Report Chart that summarizes wk Order Line Items andadd 2 link to the Service Appointment layout.
B) Create a custom Lightning Component that displays Work Order progress and deployit to Technicians through the Salesforce Field Service mobile app.
C) Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
D) Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.

Solutions: