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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization's leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
1. The pilot did not adequately address governance, risk, and
compliance issues
2. The organization is focused on innovation and lead time is not a
priority
3. Leaders desire smaller, more frequent, and more reliable deployments
4. The company's policies require that Dev, testing and Ops are
separated duties

A) 1 and 4
B) 3 and 4
C) 2 and 3
D) 1 and 2

2. When reviewing a recent project, the project manager asked questions about what outcomes were wanted, and how these were prioritized compared to other alternatives.
Which high-velocity IT objective were they assessing?

A) Fast development
B) Resilient operations
C) Valuable investments
D) Assured conformance

3. Which is an example of a typical behaviour pattern for 'design thinking'?

A) Establishing principles relating to moral responsibility
B) Evolving unpredictable systems in a changing environment
C) Acknowledging concerns about hazardous systems
D) Experimenting with and testing ideas

4. An organization is converting its paper-based customer records into digital format, but has not changed how it works or how it creates value.
Which term BEST describes this?

A) Digital disruption
B) Digitization
C) Digital transformation
D) Digital product

5. How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?

A) By providing warranty requirements to the software development team
B) By managing knowledge about live products and services
C) By assessing improvement opportunities to reduce technical debt
D) By providing a common approach for investigating the causes of incident

Solutions: