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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization has a backlog of changes to improve the existing and to introduce the new IT services. All changes cannot be implemented simultaneously. The IT team needs to identify changes that should be implemented first to support business goals and priorities.
Which practice will MOST help the IT team to achieve this?

A) Deployment management
B) Service design
C) Service validation and testing
D) Relationship management

2. Which objective PRIMARILY focuses on the fulfilment of the warranty requirements for services?

A) Fast development
B) Resilient operations
C) Co-created value
D) Valuable investments

3. An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
Which TWO behaviours of the line managers BEST align with Lean culture?
1. Talking directly to employees to understand how work is actually
done
2. Asking team leaders to define new procedures that ensure goals will
be met
3. Asking team leaders what help employees need and offering that help
4. Using coaching techniques to encourage and incentivize employees

A) 1 and 4
B) 3 and 4
C) 2 and 3
D) 1 and 2

4. After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?

A) Using design thinking
B) Improving safety culture
C) Reducing technical debt
D) Fostering a Lean culture

5. A newly released IT service has been impacted by downtime. Time to market is critical with this service and so the development team is pushing to continue releasing new features. A site reliability engineering (SRE) team has been assigned to the service.
Which approach should the SRE team recommend to balance the requirements for high availability and short time to market?

A) Track the number and duration of incidents
B) Set an error budget for stability improvements
C) Focus on improving mean time between failures
D) Review the system's warranty requirements

Solutions: