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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)

A) MS-SQL 2005/Express
B) MSDE 2000
C) DCOM service
D) Microsoft C#
E) Microsoft .NET Framework 3.5 Family Updates

2. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) "Agent1" cannot be used as a name for a CCR agent.
B) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
C) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
D) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.

3. A customer has an existing network of three IP Office systems with Small Community Networking and Voicemail Pro at their main location. Each location has their own set of outside lines. They would like to add in redundancy for their voicemail server in case the network between the main office and the remote office goes down. Which two must be added to the IP Office network and configuration to accomplish this? (Choose two.)

A) VoiceMail Pro Server at each location
B) Distributed Voicemail license at the remote locations
C) Preferred Edition license at each location
D) Backup Voicemail license at the remote locations
E) Distributed Voicemail license at the main office

4. Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?

A) ITWLinx towerMAX SCL/8
B) IP Office Barrier Box
C) ITWLinx towerMAX DS/2
D) Analog surge protector

5. A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.

A) Answer Pending

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