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SAP C_C4H510_21, also known as the Certified Application Associate - SAP Service Cloud 2111 Exam, is a certification exam that validates the skills and knowledge of professionals interested in working with the SAP Service Cloud solution. This exam is designed for those who want to demonstrate their expertise and ability to implement, configure, and manage SAP Service Cloud solutions.
Becoming certified in SAP Service Cloud is an excellent way for professionals to advance their careers and demonstrate their expertise in this area. The C-C4H510-21 exam is a rigorous and comprehensive test that requires candidates to have a deep understanding of SAP Service Cloud and its applications. By passing this exam, candidates can prove that they have the necessary knowledge and skills to implement and manage SAP Service Cloud solutions effectively, which can help them stand out in the job market and advance their careers.
The C-C4H510-21 exam is a computer-based test consisting of 80 multiple-choice questions. Candidates have 180 minutes to complete the exam, and must achieve a minimum score of 63% to pass. The exam is available in several languages, including English, German, French, Spanish, and Portuguese.
NEW QUESTION # 69
In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.
- A. Query
- B. Read-only
- C. New field
- D. Mandatory
Answer: B,D
NEW QUESTION # 70
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
- A. Feature action within tickets
- B. Workflow rule
- C. Resource scheduler
- D. Maintenance plan
Answer: A,B
NEW QUESTION # 71
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?
- A. Write a message to SAP via social media.
- B. Write an e-mail to your implementation partner.
- C. Report an incident in SAP Service Cloud and forward to the requester.
- D. Report an incident in SAP Service Cloud and forward to the provider.
Answer: D
NEW QUESTION # 72
Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.
- A. Update
- B. Upsert
- C. Insert
- D. Delete
Answer: B,C
NEW QUESTION # 73
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.
- A. Service organization
- B. Measurement and reading
- C. Skills
- D. Territory
Answer: A,D
NEW QUESTION # 74
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?
- A. You need to be maintained as the contact for the installed base.
- B. The installed base is in status "In Preparation" and needs to be activated.
- C. You need to update the skills in the service ticket and the installed base.
- D. The address of the installed base does not match the account.
Answer: B
NEW QUESTION # 75
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?
- A. Solution finder
- B. Knowledge Base fine -tuning activity
- C. Feed
- D. Broadcast
Answer: C
NEW QUESTION # 76
You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.
- A. The question related to SLAs must be activated in project scoping.
- B. A workflow rule has to be scheduled to trigger the determination.
- C. The determination rules have been configured, but not activated.
- D. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
Answer: A,C
NEW QUESTION # 77
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.
- A. With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.
- B. With the Dashboard Designer, KPIs can be joined to a new data source.
- C. You can add custom fields in data sources and reports.
- D. You can create new custom reports based on join data sources.
Answer: A,C
NEW QUESTION # 78
Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
- A. Cause category
- B. Incident category
- C. Maintenance category
- D. Warranty category
- E. Service category
Answer: A,B,E
NEW QUESTION # 79
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Delegation rules
- B. Ticket routing rule
- C. SLA determination
- D. Data Workbench
Answer: B
NEW QUESTION # 80
Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.
- A. On every save of the report
- B. Ad-hoc broadcasting
- C. On specific report creation
- D. Periodic scheduling
Answer: B,D
NEW QUESTION # 81
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A. Set the read access to restricted.
- B. Set the write access to restricted.
- C. Set the read and write access to restricted.
- D. Set the access rights to edit.
- E. Set the access rights to display.
Answer: A,B,C
NEW QUESTION # 82
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.
- A. Warranty
- B. Account
- C. Contacts
- D. Resource scheduler
Answer: B,C
NEW QUESTION # 83
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.
- A. Define a multi-step approval process.
- B. Use the Subticket tabstrip to add a ticket.
- C. Maintain the ticket hierarchy.
- D. Select the relevant scoping item.
- E. Execute an action for grouping tickets.
Answer: B,C,D
NEW QUESTION # 84
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.
- A. Service level of incoming tickets
- B. Service category
- C. Status
- D. Ticket due date
Answer: B,C
NEW QUESTION # 85
What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.
- A. Add an account team member.
- B. Add a reference to an account.
- C. Add a reference to a service contract.
- D. Use e-malis as a response to a ticket.
Answer: B,D
NEW QUESTION # 86
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to enable internal memos for tickets?
- B. Do you want to support e-mail channels for corporate accounts?
- C. Do you want to enable agents to respond to tickets using an external e-mail client?
- D. Do you want to download an add-in for Microsoft Outlook?
Answer: B
NEW QUESTION # 87
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?
- A. Switch from channel direction outbound to inbound.
- B. Switch from channel direction inbound to outbound.
- C. Switch from channel type B2C to B2B.
- D. Switch from channel type B2B to B2C.
Answer: D
NEW QUESTION # 88
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
- A. Territories
- B. Service agents
- C. Employees
- D. Incidents
Answer: A,D
NEW QUESTION # 89
You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?
- A. SAP Analytics Cloud
- B. SAP SuccessFactors
- C. SAP Service Cloud
- D. SAP ERP
Answer: D
NEW QUESTION # 90
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