[Jan 08, 2022] New Updated Field-Service-Lightning-Consultant Exam Questions 2022
Updated Free Salesforce Field-Service-Lightning-Consultant Test Engine Questions with 276 Q&As
Who should take the Field-Service-Lightning-Consultant exam
Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Field Service Lightning Consultant Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Field Service Lightning Consultant Exam then he should take this exam.
NEW QUESTION 125
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?
- A. Create a Visualforce page that will create a new Service Appointment record.
- B. Create a Quick Action that will create a new Work Order record.
- C. Create a Visualforce page that will create a new Work Order record.
- D. Create a Quick Action that will create anew Service Appointment record.
Answer: D
NEW QUESTION 126
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
- A. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
- B. add the work order line items related list of the work order page layout and assign the layout to the technician 's profile.
- C. create a report chart that summarizes work order line items and add a link to the service appointment layout.
- D. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.
Answer: B
NEW QUESTION 127
Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am.
How can this be achieved?
- A. Use Territory-specific Operating Hours.
- B. Use Customer Operating Hours.
- C. Use Multiple Operating Hours with Slots for each hour.
- D. Use Exact Appointments on the Work Types.
Answer: D
NEW QUESTION 128
Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?
- A. Location Management
- B. Territory Management
- C. Geotracking
- D. Service Territories
Answer: D
NEW QUESTION 129
Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?
- A. Add additional page to End Section of report.
- B. Add additional image to Detail Section of report.
- C. Add additional field to Address Section of report.
- D. Add additional dates in Date Section of report.
- E. Add additional filed to General Section of report.
Answer: A,D,E
NEW QUESTION 130
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
- A. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- B. Create the work skills using Setup. Manually assign the skills to Service Resources.
- C. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- D. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources.
Add the skill to Work Types and Work Orders.
Answer: A,B
NEW QUESTION 131
Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?
- A. Assign the appropriate skill to resource
- B. Select the relevant work type for each resource
- C. Use work type with required skills
- D. Create a multiple work order line per service
Answer: A,C
NEW QUESTION 132
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
- A. Configure Field Sets on the Service Appointment.
- B. Use Lookup Fields.
- C. Create CSS in the Dispatcher's Console.
- D. Add Fields on the Page Layout.
Answer: A
NEW QUESTION 133
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers
- A. Scheduled End
- B. Arrival Window Start
- C. Scheduled Start
- D. Arrival Window End
Answer: B,D
NEW QUESTION 134
Which three objects are associated with the work type?
Choose 3 answers
- A. Article
- B. Skills
- C. Products
- D. Service appointment
- E. Resource
Answer: A,B,C
NEW QUESTION 135
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?
- A. Attach Articles to Work Orders and Work Order Line Items.
- B. Attach Knowledge Articles to Work Order Line Items Only.
- C. Include Quick Actions and Global Actions in Attached Articles.
- D. Manage Attached Articles and Search the Knowledge Base.
Answer: A,D
NEW QUESTION 136
northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.
When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?
Choose 2 answers
- A. arrival window starts
- B. scheduled end
- C. scheduled start
- D. arrival window end
Answer: A,C
NEW QUESTION 137
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?
- A. Estimated travel time, minimize travel
- B. Minimum grade, default operating hour
- C. Travel speed unit, actual travel time
- D. Street level routing, Default travel speed
Answer: D
NEW QUESTION 138
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console.
Which tow items should a Consultant recommend in order to achieve this? (Choose two.)
- A. Add the Work Order Quick Action on the Account.
- B. Use Record Types to achieve pre-defined templates.
- C. Use Work Types to achieve pre-defined templates.
- D. Add the Work Order Quick Action on the Case.
Answer: C,D
NEW QUESTION 139
The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?
- A. Assigned resources, owners of service appointment and member of service territory
- B. Assigned resources, owner of service appointment and member of user territory
- C. Owner of service appointment and member of user territory
- D. Owner of service appointment and member of service territory
Answer: C
NEW QUESTION 140
Northern trail outfitters (N T O) wants to automatically dispatch a technician's next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.
What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?
- A. Configure an auto dispatch schedule job.
- B. Create an apex trigger.
- C. Enable drip feed dispatch.
- D. Build a workflow rule.
Answer: C
NEW QUESTION 141
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