[Mar-2026] Slack-Admn-201 Questions - Truly Beneficial For Your Salesforce Exam
Download Salesforce Slack-Admn-201 Sample Questions
NEW QUESTION # 28
You're a Slack Org Owner at Acme Inc. Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.)
- A. Post a list of global org-wide public channels in your Slack announcement channels to create awareness amongst employees.
- B. Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks channel.
- C. Create and communicate a channel naming and creation policy that includes channel structure and naming convention for your organization.
- D. Create a process to request public channel creation through Slack admins.
Answer: C
Explanation:
Slack recommends setting and communicating a strong channel naming and creation policy to improve discoverability and reduce confusion.
According to Slack best practices for channel management:
"A consistent channel naming convention helps employees find information more easily and prevents the creation of duplicative channels. A documented and communicated policy ensures that channel creators follow structure guidelines without needing admin intervention." Pinning guides (A) and posting lists (B) are helpful for awareness but do not solve the underlying structural issues. Requiring admins for every new channel (C) is too restrictive and counter to Slack's flexibility model.
(Reference: Slack Administration Study Guide - Channel Management and Naming Conventions)
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NEW QUESTION # 29
You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.
Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.
Given these business requirements, what is the best way to manage requests to create new workspaces?
- A. Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.
- B. Do not allow end users to request new workspaces; instead, encourage them to create more channels.
- C. Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.
- D. Review, collaborate, approve, and reject workspace requests in one public, searchable channel.
Answer: C
Explanation:
Slack recommends for Enterprise Grid governance:
"Workspace creation requests should be routed to a private admin team for evaluation, ensuring that new workspaces align with business needs, security policies, and organizational strategy." Public channels (A) expose sensitive administrative discussions. C and D bypass proper governance and risk fragmented Slack management.
(Reference: Slack Administration Study Guide - Workspace Creation and Governance)
NEW QUESTION # 30
You've been working among a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)
- A. Roles Admin
- B. Compliance Admin
- C. Users Admin
- D. Channels Admin
Answer: A
Explanation:
According to Slack's role management documentation:
"Roles Admins have the ability to assign and manage system roles for members across the Slack organization." Compliance Admins (A) manage legal holds and data exports. Channels Admins (C) manage channel structures. Users Admins (D) manage member profiles and deactivations. Only Roles Admins manage assignment of admin permissions.
(Reference: Slack Administration Study Guide - System Roles Overview)
NEW QUESTION # 31
Your organization would like to maintain their Bring Your Own Device (BYOD) policy on Slack's Enterprise Grid plan and have not yet decided on an Enterprise Mobility Management (EMM) provider.
Which two features are included in Slack's native mobile controls on the Enterprise Grid?
(Select the TWO best answers.)
- A. Identity provider (IdP) group management for mobile devices.
- B. Domain allow list to limit mobile access to corporate workspaces only.
- C. Block file downloads and copying on mobile devices.
- D. Remotely erase data in the case of stolen mobile devices.
- E. Jailbreak or root detection for mobile devices.
Answer: B,C
Explanation:
Slack native mobile security features include:
"Admins can block file downloads and copying on mobile and use domain restrictions (domain allow list) to ensure only managed accounts access corporate Slack workspaces." Remote wipe (C) requires Mobile Device Management (MDM), not native Slack. IdP management (D) is not mobile-specific. Jailbreak detection (E) is not a native Slack feature.
(Reference: Slack Administration Study Guide - Slack Native Mobile Security Features)
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NEW QUESTION # 32
You're upgrading your organization to Slack Enterprise Grid.
You want to be thoughtful about your channel and workspace strategy before finalizing your design.
What should you do?
- A. Review the technical requirements for your single sign-on (SSO) system to ensure it is compatible with Slack.
- B. Develop a Champions Network of interested users to help share the design with others.
- C. Survey a selection of end users to determine whether existing knowledge networks are already in place.
- D. Migrate existing workspaces into your Enterprise Grid org so that employees can familiarize themselves with its features as you plan the design.
Answer: C
Explanation:
Slack recommends:
"Before finalizing your Enterprise Grid design, survey teams to understand how they collaborate, where informal knowledge networks exist, and what natural groupings of people and work already exist." Migrating before design (A) is premature. SSO review (C) is important but unrelated to channel and workspace structure design. Champions networks (D) are helpful for rollout, but not initial design.
(Reference: Slack Administration Study Guide - Planning Your Enterprise Grid Design)
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NEW QUESTION # 33
You're a Slack admin reviewing an approval request for an app to be used in your organization.
You notice that a particular app requires permission to "Send messages as @bot." Which bot scope will need to be assigned to the app to grant the requested permission?
(Select the best answer.)
- A. chat:write
- B. admin.apps:write
- C. chathistory
- D. admin.conversations:read
Answer: A
Explanation:
According to Slack's API documentation:
"The chat:write scope allows an app to send messages as @bot into channels, groups, and DMs where the app is authorized." admin.apps:write (B) relates to managing apps, not sending messages. admin.conversations:read (C) relates to reading conversations at admin level. chathistory (D) relates to reading message history.
(Reference: Slack Administration Study Guide - App Scopes and Permissions)
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NEW QUESTION # 34
Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?
- A. Instruct Sales managers to use more @channel's and @here's in their announcements.
- B. Provide additional learning and host a Slack day.
- C. Ask the Sales team to react with :eyes: when they have read a message.
- D. Identify the most active members and ask them to post more in public channels.
Answer: B
Explanation:
When engagement in public channels drops, Slack recommends education and re-engagement campaigns like hosting a "Slack day" to showcase best practices.
Slack documentation highlights:
"Slack Days are opportunities to encourage better usage patterns, provide learning sessions, and reinforce the importance of open communication through public channels." Option A and D focus on short-term fixes and notifications, not improving behavior sustainably. Option B alone is not a complete strategy.
(Reference: Slack Administration Study Guide - Driving Adoption and Maintaining Engagement)
NEW QUESTION # 35
You're an Org Admin planning the structure of your organization's new workspace, and you decide to establish a few default channels for everyone to access.
How does defining default channels help end users?
- A. Default channels orient new members and model channel naming conventions.
- B. Users are automatically added to a set of private and public channels.
- C. Default channels are always required, so members won't miss important updates.
- D. Members and guests can find each other and interact as they're added to default channels.
Answer: A
Explanation:
Slack guidance emphasizes:
"Default channels help orient new members by exposing them to important organizational channels and reinforcing naming conventions and community norms." A is inaccurate - default channels are typically public (not required for all communication). B is incorrect because default channels cannot be private. C refers to general Slack usage, but not specifically about default channels.
(Reference: Slack Administration Study Guide - Setting Default Channels for Workspaces)
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NEW QUESTION # 36
Your company, Alpha Corp, highly prioritizes information security. The company has just set up Slack Connect channels to work with Beta Corp. Slack Connect direct messages (DMs) are disabled at this time.
Given this, your Chief Information Officer (CIO) wants to know whether your organization's users can communicate with external users from Beta Corp using Slack Connect DMs.
What should you tell the CIO?
(Select the best answer.)
- A. Workspace Admins can give access to specific Alpha Corp users to DM with Beta Corp.
- B. Alpha Corp users can DM any Beta Corp users that are in the same Slack Connect channels as they are.
- C. Alpha Corp users can DM any Beta Corp users now that the two organizations have been connected.
- D. Alpha Corp users cannot DM anyone from Beta Corp since Slack Connect DMs are disabled.
Answer: D
Explanation:
Slack clearly states:
"If Slack Connect DMs are disabled for your organization, users cannot initiate or receive direct messages from users in external organizations, even if they share Slack Connect channels." Thus, users cannot DM external users if Connect DMs are disabled, regardless of their presence in shared channels. Options A, B, and D incorrectly suggest DMs would still function.
(Reference: Slack Administration Study Guide - Slack Connect Security Settings)
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NEW QUESTION # 37
Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?
- A. Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.
- B. Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.
- C. Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
- D. Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
Answer: B
Explanation:
Slack recommends:
"Use Huddles for lightweight, real-time, informal discussions to troubleshoot quickly without needing to schedule formal meetings." This directly helps service agents collaborate live without adding overhead.
Options A and C are good for async work but do not replace real-time collaboration. Threads (D) are useful but are slower than live discussions.
(Reference: Slack Administration Study Guide - Using Huddles for Efficient Team Collaboration)
NEW QUESTION # 38
You're the Slack Workspace Admin at a mid-sized company. You're working on an onboarding strategy that encourages members to self-start and learn about Slack at their own pace.
Which strategy should you choose?
(Select the best answer.)
- A. Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles.
- B. Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack.
- C. Host a Slack 101 training for new hires to onboard them.
- D. Host a hackathon that allows new employees to learn about building Slack apps.
Answer: A
Explanation:
Slack recommends using self-paced resources and workflows for onboarding:
"Workflow Builder allows admins to create automated onboarding workflows that include links to Help Center articles, internal documentation, and recorded webinars, enabling new users to learn at their own pace." Hackathons (B) and Slack 101 live trainings (D) are great, but they are scheduled sessions, not self-paced.
Custom bots (C) add overhead and are not necessary for scalable self-service onboarding.
(Reference: Slack Administration Study Guide - Onboarding Strategies Using Workflow Builder)
NEW QUESTION # 39
You're an Org Owner of a Slack Enterprise Grid org. Your company recently selected an Enterprise Mobility Management (EMM) provider and you will be turning on EMM. You're preparing a communication to share with your end users so they understand when they need to take action.
What guidance would you include in your communication?
(Select the best answer.)
- A. End users will be signed out of Slack on their mobile devices if they do not complete the EMM setup within 24 hours.
- B. End users will be signed out of Slack on their mobile devices if they do not complete the EMM setup within one week.
- C. End users will be immediately signed out of Slack on any unmanaged mobile devices.
- D. End users will be signed out of Slack on their mobile devices if they do not complete the EMM setup within 72 hours.
Answer: C
Explanation:
According to Slack's official documentation on Enterprise Mobility Management (EMM):
"When EMM is required, any users who are not on an approved device and have not completed setup will be immediately signed out of Slack on their mobile devices." There is no grace period of 24 hours, 72 hours, or one week - once EMM enforcement is enabled, users must be using an approved device immediately or they are signed out.
(Reference: Slack Administration Study Guide - Mobile Security and Enterprise Mobility Management)
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NEW QUESTION # 40
You're a Workspace Owner for a Slack Business+ workspace.
The sales team wants to work with customers in Slack, but sales representatives change accounts frequently.
Which best practice process should you establish?
- A. Invite the customers to the respective existing account channels as Single Channel Guests and archive the channels when the relationship ends.
- B. Create new account channels and add the respective customers as Single Channel Guests with an expiration date of 1 year.
- C. Create new account channels and share them with the respective customers using Slack Connect.
- D. Create a new free Slack workspace and invite the sales and customer care teams as full members.
Answer: C
Explanation:
Slack recommends for external collaboration:
"Use Slack Connect to collaborate with external partners in shared channels rather than relying on guest accounts, especially for long-term relationships." Guests (A, C) require manual account management. A new Slack workspace (D) would fragment communication unnecessarily.
(Reference: Slack Administration Study Guide - Using Slack Connect for External Collaboration)
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NEW QUESTION # 41
What is true when public file sharing is enabled?
- A. In a public channel, only admins can create an external link for a file.
- B. Integrated data loss prevention (DLP) solutions can monitor files in private channels and direct messages (DMs).
- C. Your organization's file sharing settings will apply to all files uploaded to a Slack Connect channel by any of the up to 250 organizations that have joined the channel.
- D. File upload permissions to Slack Connect channels can't be restricted.
Answer: C
Explanation:
Slack documentation states:
"When public file sharing is enabled, file sharing settings apply to files uploaded by any organization participating in a Slack Connect channel." DLP monitoring (A) is separate and applies differently. File upload permissions (C) can be restricted through Slack Connect settings. Any user, not just admins (D), can create external file links if allowed.
(Reference: Slack Administration Study Guide - Managing Public File Sharing in Slack)
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NEW QUESTION # 42
You're an Org Owner on the Slack Enterprise Grid plan responsible for posting news for your entire organization to read. You want to limit posting permissions to admins only.
Sometimes the newsletters contain important action items, so it's important that everyone in your organization sees the message.
What is the best way to post your message?
(Select the best answer)
- A. Send your newsletter in all of your department-specific channels to maximize visibility.
- B. Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.
- C. Create a default org-wide channel called #announcements, and post your newsletter in this channel.
- D. Send your newsletter to your organization's #general channel, and use the @channel notification.
Answer: C
Explanation:
Slack recommends for official, organization-wide communications:
"Create an org-wide channel (such as #announcements) where only admins and owners can post. This ensures important messages are visible to all and remain uncluttered by unrelated posts." Option B and C involve redundancy and fragmentation. Using @channel in #general (D) risks spamming and frustrating members.
(Reference: Slack Administration Study Guide - Best Practices for Org-Wide Announcements)
NEW QUESTION # 43
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