Verified CIS-HAM Q&As - Pass Guarantee CIS-HAM Exam Dumps [Q29-Q54]

Verified CIS-HAM Q&As - Pass Guarantee CIS-HAM Exam Dumps

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ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) certification exam is designed for IT professionals who are looking to enhance their skills and knowledge in managing hardware assets effectively. Certified Implementation Specialist - Hardware Asset Management certification focuses on critical areas such as the creation of asset records, asset tracking, and managing asset life cycles. With this certification, professionals can demonstrate their expertise in managing hardware assets using the ServiceNow platform, which is a widely used IT service management tool.

NEW QUESTION # 29
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

A. Model number
B. Display name
C. Asset tracking unit
D. Model category
E. Asset tag

Answer: A

Explanation:
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of their hardware and consumable models1.
Hardware model normalization uses the data from the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized information for thousands of hardware models1.
The key attribute in the model record that hardware model normalization uses to normalize inconsistent manufacturers and product names is the model number12.
The model number is a unique identifier for a specific product or model that is assigned by the manufacturer12. It is based on the United Nations Standard Products and Services Code (UNSPSC), which is a global classification system for products and services23.
Hardware model normalization compares the model number of the model record with the model number of the Hardware Model Normalization Content Service record and updates the model record with the normalized information, such as display name, manufacturer, product, and device type12.
The other options are not the key attribute that hardware model normalization uses to normalize inconsistent manufacturers and product names. The asset tag, the display name, the model category, and the asset tracking unit are either not unique or not based on the UNSPSC.
Reference:
1: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow
2: Hardware Asset Management overview - ServiceNow - Now Support
3: Product Documentation | ServiceNow
4: Automation Simplifies Hardware Asset Management - ServiceNow Blog

NEW QUESTION # 30
Publishing an item to the Service Catalog can be done by using the "Publish to Hardware Catalog" related link in:

A. Asset Catalog
B. Product Catalog
C. Supplier Catalog
D. Inventory Catalog

Answer: B

Explanation:
* The Product Catalog is a table that contains all the hardware and consumable models that are available in your organization12.
* The Service Catalog is a portal that allows users to browse and request items and services that are approved by the IT department13.
* Publishing an item to the Service Catalog means making it visible and available for users to request13.
* To publish an item to the Service Catalog, you need to use the "Publish to Hardware Catalog" related link in the Product Catalog1 .
* This related link creates a catalog item for the selected model and adds it to the Hardware Catalog category in the Service Catalog1 .
* Therefore, the correct answer is A. Product Catalog, as this is where you can use the "Publish to Hardware Catalog" related link to publish an item to the Service Catalog.
References: 1: Use a hardware asset request flow - ServiceNow 2: Hardware Asset Inventory Management - ServiceNow 3: Service Catalog - Product Documentation: Tokyo - ServiceNow : Publish models to the hardware or software catalog - ServiceNow

NEW QUESTION # 31
What information should be tracked in an asset record? (Choose two.)

A. Contractual information
B. Financial information
C. Physical resources
D. Logical relationships
E. Operational details

Answer: A,B

Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, an asset record should track the following information:
Financial information: This includes the cost, depreciation, and residual value of the asset. This information helps to calculate the total cost of ownership (TCO) and return on investment (ROI) of the asset.
Contractual information: This includes the warranty, support, lease, and maintenance contracts associated with the asset. This information helps to manage the lifecycle of the asset and ensure compliance with the terms and conditions of the contracts.
Other information that can be tracked in an asset record are:
Physical resources: This includes the location, status, and condition of the asset. This information helps to monitor the inventory and availability of the asset.
Operational details: This includes the configuration, performance, and usage of the asset. This information helps to optimize the functionality and efficiency of the asset.
Logical relationships: This includes the dependencies, associations, and impacts of the asset. This information helps to understand the connections and interactions of the asset with other assets, services, and processes.
References: Asset form, Hardware Asset Management: Record Keeping, Hardware Asset Inventory Management, Hardware Asset Workspace, Getting Started with ServiceNow Hardware Asset Management

NEW QUESTION # 32
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

A. Customer doesn't receive Content Library updates
B. Unrecognized data doesn't get sent to the ServiceNow Content Service
C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
D. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates

Answer: A,B,C,D

Explanation:
Explanation
A is correct because opting out of the ServiceNow Content Service for specific models means that the customer does not share unnormalized software installation data with ServiceNow for those models.
Therefore, the customer does not receive automatic content updates based on their unique software installation footprint for those models. This may result in lower software recognition rates and less accurate asset inventory and compliance reports12 B is not correct because opting out of the ServiceNow Content Service for specific models does not affect the sharing of unnormalized software installation data for other models. The customer still receives automatic content updates for those models that are not opted out12 C is not correct because opting out of the ServiceNow Content Service for specific models does not change the encryption status of the unnormalized software installation data. The data is always encrypted before being sent to the ServiceNow Content Service, regardless of whether the customer opts out or not13 D is not correct because opting out of the ServiceNow Content Service for specific models does not prevent the customer from receiving Content Library updates. The customer still receives weekly updates of the Content Library, which contains mapping rules and patterns for software and hardware recognition. However, the updates may be less applicable to the customer's unique software and hardware installation footprint for the models that are opted out12 References: 1: Software Asset Management Content Service 2: Content Library for IT Asset Management - ServiceNow 3: Software Asset Management Content Service security

NEW QUESTION # 33
What is the difference between ITAM personas and ITAM Roles? (Choose four.)

A. Personas control access to features in the product
B. Personas represent types of users of the product
C. Roles represent types of users of the product
D. A user may have multiple roles and personas
E. Roles control access to features in the product
F. A user may have multiple roles, but a single persona

Answer: B,D,E,F

Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:
ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.
ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.
Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles. References:
1: ITAM personas 2: ITAM roles

NEW QUESTION # 34
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

A. itil
B. procurement_user
C. inventory_admin
D. discovery_admin
E. asset

Answer: A

Explanation:
Explanation
The itil role enables the user to perform actions related to incident, problem, change, and configuration management. This role is part of the ITIL framework, which is a set of best practices for delivering IT services. According to the ServiceNow documentation1, the itil role can do the following:
Create and update incidents, problems, and change requests
View configuration items (CIs) and their relationships
Add comments and work notes to tasks
Approve or reject change requests
Close resolved incidents and problems
Reopen closed incidents and problems
The other roles listed in the question have different functions and permissions. For example, the procurement_user role can request and track hardware purchases2, the inventory_admin role can manage stockrooms and transfer orders3, the discovery_admin role can configure and run Discovery to populate the CMDB4, and the asset role can view and edit asset records5.
References: 1: Incident Management - Product Documentation: San Diego - ServiceNow 2: Procurement - Product Documentation: San Diego - ServiceNow 3: Inventory Management - Product Documentation: San Diego - ServiceNow 4: Discovery - ProductDocumentation: San Diego - ServiceNow 5: Asset Management - Product Documentation: San Diego - ServiceNow

NEW QUESTION # 35
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.

A. By notifying the stockroom manager of new transfer orders
B. By creating a purchase orders to restock from other stockrooms
C. By creating transfer orders to restock from other stockrooms
D. When stock is less than the threshold specified in the stock rule

Answer: D

Explanation:
* A stock rule is a record that defines the minimum and maximum quantity of a model or an asset in a stockroom12.
* The Stock Rule Runner is a scheduled job that runs every hour and checks the stock levels of models and assets in stockrooms against the stock rules13.
* If the stock level of a model or an asset is less than the minimum quantity specified in the stock rule, the Stock Rule Runner creates a stock order to replenish the stock from another stockroom or from a vendor13.
* Therefore, the correct answer is A. When stock is less than the threshold specified in the stock rule.
References: 1: Use a hardware asset request flow - ServiceNow 2: Hardware Asset Inventory Management - ServiceNow 3: Stock Rules in ServiceNow - GlideFast ServiceNow

NEW QUESTION # 36
For a model to be fully normalized, what must be added to the model record?

A. Model number
B. Owner
C. Manufacturer
D. Version

Answer: A

Explanation:
To fully normalize a model, you need to add the model number to the model record, which is a unique identifier for the model based on the United Nations Standard Product and Services Code (UNSPSC). The model number helps to standardize the display name and remove duplicates in the model catalog and the CMDB. The other fields, such as version, owner, and manufacturer, are optional or can be derived from the model number. Reference:
Hardware Model Normalization, which explains how to normalize the details of the hardware and consumable models using the Hardware Model Normalization Content Service.
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the model normalization feature.
[Hardware Asset Management - Customer Success], which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.

NEW QUESTION # 37
Once the content update adds hardware lifecycle data to your instance, can it be deleted?

A. No, it cannot unless the lifecycle stage is EOL
B. No, it cannot
C. Yes, it can
D. Yes, it can be deleted or deactivated

Answer: D

Explanation:
The content update refers to the Hardware Model Normalization Content Service, which is a feature that enables users to normalize the details of their hardware and consumable models by comparing them against the data in the content service1.
The content service provides hardware lifecycle data, such as end-of-life (EOL), end-of-support (EOS), and end-of-availability (EOA) dates, for the normalized models2.
Once the content update adds hardware lifecycle data to your instance, you can delete or deactivate the models that you do not need or use3.
To delete a model, you can navigate to Hardware Asset Management > Model Management > Hardware Models, select the model you want to delete, and click Delete3.
To deactivate a model, you can navigate to Hardware Asset Management > Model Management > Hardware Models, select the model you want to deactivate, and uncheck the Active box3. References:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: Content Library for IT Asset Management - ServiceNow
3: Hardware Asset Management - ServiceNow Docs

NEW QUESTION # 38
What happens to the associated assets when you cancel a transfer order line on a transfer order?

A. The asset(s) on the order line are released, but their state remains Pre-allocated
B. The asset(s) on the order line are released and they can be attached to another transfer order
C. All assets on the transfer order are released, but their state remains Pre-allocated
D. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
E. All assets on the transfer order are released and they can be attached to another transfer order

Answer: B

Explanation:
A transfer order is a document that records the movement of assets from one location to another1.
A transfer order line is a record that specifies the quantity and type of assets to be transferred1.
When you cancel a transfer order line, the associated assets are released from the transfer order and their state changes from Pre-allocated to Available1.
The released assets can then be attached to another transfer order or used for other purposes1. Reference:
Transfer orders - Product Documentation: Rome - ServiceNow

NEW QUESTION # 39
What is the third tier of the capability blueprint?

A. Operational integration
B. Practical management
C. Trustworthy data
D. Strategic conformance
E. Financial management

Answer: A

NEW QUESTION # 40
What critical information should be tracked for your contracts? (Choose two.)

A. What each contract costs
B. Who purchased the assets
C. What needs to be cancelled
D. What assets each contract covers

Answer: A,D

Explanation:
* According to the ServiceNow Hardware Asset Management overview document1, contracts are records that define the terms and conditions for the acquisition, maintenance, or disposal of assets1. They can include information such as vendor, start date, end date, cost, and renewal options1.
* According to the ServiceNow Data Sheet on Contract and Renewal Management2, some of the critical information that should be tracked for contracts are2:
* What each contract costs: This information helps users to monitor and optimize the total cost of ownership (TCO) of their assets, as well as to plan and budget for future contract renewals or negotiations2.
* What assets each contract covers: This information helps users to identify and manage the assets that are under contract, such as software licenses, hardware devices, or enterprise assets2. It also helps users to align their asset investments to their business outcomes and avoid penalties or service disruptions2.
* The other options are not critical information that should be tracked for contracts. Who purchased the assets and what needs to be cancelled are not relevant to the contract management process, as they do not affect the contract terms, conditions, or performance2.
References:
* 1: Hardware Asset Management overview - ServiceNow - Now Support
* 2: Contract and renewal management - ServiceNow

NEW QUESTION # 41
What are the five valid phases of the Now Create methodology?

A. Initiate, plan, execute, review, close
B. Review, prepare, create, validate, recap
C. Initiate, plan, execute, deliver, close
D. Create, recap, execute, deliver, review

Answer: C

Explanation:
According to the Now Create ebook, the Now Create methodology consists of five phases: initiate, plan, execute, deliver, and close. Each phase has a specific purpose, outcome, and set of tasks that guide the project team to successful delivery. The other options are not valid phases of the Now Create methodology.

NEW QUESTION # 42
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?

A. Name, Asset tracking unit, Model number
B. Name, Manufacturer, Model category
C. Asset tracking unit, Manufacturer, Model number
D. Asset tracking unit, Manufacturer, Model category
E. Name, Manufacturer, Model number

Answer: E

NEW QUESTION # 43
How often are the tabs in the Hardware Asset dashboard updated?

A. Hourly
B. Daily based on scheduled job
C. Every 15 minutes
D. In real time

Answer: D

Explanation:
The Hardware Asset dashboard is a collection of data visualizations that show key metrics on your hardware and consumable models and assets for the entire asset life cycle1.
The tabs in the Hardware Asset dashboard are updated in real time, meaning that they reflect the latest data from the Hardware Asset Management application2.
The tabs in the Hardware Asset dashboard are not based on scheduled jobs, hourly intervals, or 15-minute intervals, as these options would not provide the most accurate and up-to-date information on your hardware assets. Reference: 1: Hardware Asset dashboard - Product Documentation: San Diego - ServiceNow 2: Hardware Asset Management overview - ServiceNow - Now Support

NEW QUESTION # 44
Which of the following are functions of the model category? (Choose two.)

A. Model categories determine when to create assets from configuration items (Cls)
B. Model categories provide the link between configuration management and asset management
C. Model categories group related assets in the Service Catalog
D. Model categories provide the link between procurement management and asset management
E. Model categories group consumables in the Product Catalog

Answer: A,B

Explanation:
A model category is a classification of models that defines how they are managed in the system1. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.
Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management1.
Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.
Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1. Other model categories, such as Consumable, require manual creation of assets from the product catalog1.
Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1. This enables better visibility, control, and alignment of IT assets and services1.
Reference:
1: ServiceNow Product Documentation: Model Category
2: ServiceNow Product Documentation: Configuration Management
3: ServiceNow Product Documentation: Asset Management

NEW QUESTION # 45
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

A. You have opted out of the ServiceNow Content Service
B. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
C. The hardware model content has not yet been downloaded from the Content Service
D. Your hardware model form contains a good model number, but a badly formatted model name
E. A normalization rule for the hardware model does not exist in the Content Service

Answer: B,C,E

Explanation:
* Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1
* Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1
* Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2
* The Model Management tab of the Hardware Asset dashboard shows the status of the hardware models in the Product Catalog, such as Matched, Match Not Found, or Not Normalized3
* Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. This means that the normalization process could not find a matching rule in the Content Service for those models3
* The potential causes of this are34:
* The hardware model content has not yet been downloaded from the Content Service. The Content Service is updated periodically with new and updated rules for hardware models. You need to download the latest content from the Content Service to ensure that your models are normalized with the most accurate and complete information. You can download the content manually or schedule it to run automatically.
* Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service. The three key fields are Name, Manufacturer, and Model number. If any of these fields are missing, incorrect, or inconsistent with the data in the Content Service, the normalization process will fail to find a matching rule. You need to review and correct the data in these fields to ensure that they match the data in the Content Service.
* A normalization rule for the hardware model does not exist in the Content Service. The Content Service may not have a rule for some hardware models, especially if they are new, rare, or custom-made. In this case, you can create a custom rule for the hardware model in the Hardware Model Normalization Rules module, or submit a request to the Content Service team to add a rule for the hardware model.
References: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow 3: Model Management tab - ServiceNow 4: Troubleshoot hardware model normalization - ServiceNow

NEW QUESTION # 46
What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

A. Hardware model
B. Lifecycle
C. Device type
D. Manufacturer
E. Memory
F. Asset tag

Answer: A,B,C,D

NEW QUESTION # 47
What is the purpose of stock rules? (Choose two.)

A. To track stock movement between stockrooms
B. To track stock orders from a vendor
C. To send notifications when a stock shipment arrives at a stockroom
D. To automatically transfer assets when a low quantity threshold is detected in a stockroom
E. To send notifications when a low quantity threshold is detected in a stockroom

Answer: D,E

Explanation:
Stock rules are the rules that define the minimum and maximum quantities of hardware assets in a stockroom1.
Stock rules help to optimize the inventory levels and avoid overstocking or understocking of hardware assets1.
Stock rules have the following purposes:
To automatically transfer assets when a low quantity threshold is detected in a stockroom: This means that when the quantity of a hardware asset in a stockroom falls below the minimum threshold defined by the stock rule, the system automatically creates a transfer order to replenish the stockroom from another stockroom that has excess quantity of the same asset1.
To send notifications when a low quantity threshold is detected in a stockroom: This means that when the quantity of a hardware asset in a stockroom falls below the minimum threshold defined by the stock rule, the system sends an email notification to the stockroom manager or other stakeholders to alert them of the low inventory level1.
Therefore, the purposes of stock rules that are also options in the question are A. To automatically transfer assets when a low quantity threshold is detected in a stockroom and C. To send notifications when a low quantity threshold is detected in a stockroom.
The other options that are not purposes of stock rules are:
To track stock orders from a vendor: This is not a purpose of stock rules, but a function of purchase orders. Purchase orders are the records that capture the details of the vendor contracts for procuring hardware assets2. Purchase orders help to track the status, quantity, and cost of the stock orders from a vendor2.
To track stock movement between stockrooms: This is not a purpose of stock rules, but a function of transfer orders. Transfer orders are the records that track the movement of hardware assets between stockrooms3. Transfer orders help to track the source, destination, quantity, and status of the stock transfers between stockrooms3.
To send notifications when a stock shipment arrives at a stockroom: This is not a purpose of stock rules, but a function of stock order tasks. Stock order tasks are the tasks that track the fulfillment of asset requests from stockrooms4. Stock order tasks help to send notifications when a stock shipment arrives at a stockroom and when the assets are received and verified4. Reference:
1: Stock Rules
2: Purchase Orders
3: Transfer Orders
4: Stock Order Tasks

NEW QUESTION # 48
What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?

A. cmdb_model_category
B. alm_asset
C. No migration is required
D. alm_hardware

Answer: B

Explanation:
The core table that requires migration when extending ITSM Asset Management with Hardware Asset Management is the alm_asset table1.
The alm_asset table stores the records of all the assets in the system, regardless of their type or class1.
When you activate the Hardware Asset Management plugin, a migration script runs that converts the existing asset records in the alm_asset table to hardware asset records in the alm_hardware table2.
The alm_hardware table is a child table of the alm_asset table that stores the records of the hardware assets only2.
The migration script also updates the references and relationships of the migrated assets to the new table2.
The migration script runs only once and does not affect the future creation or update of asset records2. References:
Asset table - Product Documentation: San Diego - ServiceNow
Hardware Asset Management - Product Documentation: Tokyo - ServiceNow

NEW QUESTION # 49
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

A. The software allocations remain with the hardware asset and need to be reclaimed manually.
B. The software allocations are automatically returned back into inventory.
C. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
D. The behavior is controlled by the configurable system property glide.ham.retire_sw().
E. The software allocations are removed from the asset, but not returned to inventory.

Answer: C

Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation1, when a hardware asset is retired, the system property glide.ham.retire_reclaim_sw() determines whether the software allocations on that asset are automatically reclaimed or not. If the property is set to true, the software allocations are returned to the inventory. If the property is set to false, the software allocations remain with the hardware asset and need to be reclaimed manually. References: 1: Hardware Asset Management - ServiceNow2

NEW QUESTION # 50
What information should be tracked in an asset record? (Choose two.)

A. Contractual information
B. Financial information
C. Physical resources
D. Logical relationships
E. Operational details

Answer: A,B

Explanation:
According to the ServiceNow Hardware Asset Management documentation, an asset record should track the following information:
Financial information: This includes the cost, depreciation, and residual value of the asset. This information helps to calculate the total cost of ownership (TCO) and return on investment (ROI) of the asset.
Contractual information: This includes the warranty, support, lease, and maintenance contracts associated with the asset. This information helps to manage the lifecycle of the asset and ensure compliance with the terms and conditions of the contracts.
Other information that can be tracked in an asset record are:
Physical resources: This includes the location, status, and condition of the asset. This information helps to monitor the inventory and availability of the asset.
Operational details: This includes the configuration, performance, and usage of the asset. This information helps to optimize the functionality and efficiency of the asset.
Logical relationships: This includes the dependencies, associations, and impacts of the asset. This information helps to understand the connections and interactions of the asset with other assets, services, and processes.

NEW QUESTION # 51
Which of the following are valid contract states during a contract's lifecycle? (Choose four.)

A. Expired
B. Renewed
C. Active
D. Renegotiated
E. Canceled
F. Draft
G. Extended

Answer: C,E,F

NEW QUESTION # 52
During an inventory audit, what happens if you accidentally scan the same asset twice?

A. The first scan is imported
B. The most recent scan is imported
C. Both records are imported
D. HAM automatically removes duplicates

Answer: D

Explanation:
Explanation
During an inventory audit, if you accidentally scan the same asset twice, the Hardware Asset Management (HAM) application will automatically remove the duplicate records and only import the unique scans. This is because the HAM application uses the asset tag or the serial number as a coalesce field, which prevents duplicate records from being created or updated in the hardware asset table. Therefore, you do not need to worry about scanning the same asset twice, as the HAM application will handle the duplicates for you. References:
Audit your inventory, which provides a step-by-step guide on how to perform scheduled or blind audits of asset stockrooms and other locations using the Agent mobile app and the Now Platform.
Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.
Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.

NEW QUESTION # 53
What must exist before a consumable can be consumed? (Choose three.)

A. A model category record
B. A model record
C. A consumable record
D. A stock order record
E. A transfer order record

Answer: B,C,E

Explanation:
* A consumable is a type of asset that is used up or depleted over time, such as printer cartridges, paper, or batteries1.
* Before a consumable can be consumed, it must have a model record, a model category record, and a consumable record in ServiceNow12.
* A model record defines the attributes of a consumable, such as its name, manufacturer, cost, and quantity12.
* A model category record specifies the type of consumable, such as office supplies, hardware, or software12.
* A consumable record tracks the current stock level, location, and status of a consumable12.
* A stock order record is used to request new consumables from a vendor or supplier, but it is not required before a consumable can be consumed13.
* A transfer order record is used to move consumables from one location to another, but it is not required before a consumable can be consumed14. References: 1: Consumables - Product Documentation:
Vancouver - ServiceNow 2: Create a consumable model - Product Documentation: Vancouver - ServiceNow 3: Create a stock order - Product Documentation: Vancouver - ServiceNow 4: Create a transfer order - Product Documentation: Vancouver - ServiceNow

NEW QUESTION # 54
......

ServiceNow is a cloud-based platform that offers a range of services for IT operations management (ITOM), IT service management (ITSM), and IT business management (ITBM). As an enterprise solution, ServiceNow is widely used by organizations to manage their IT assets, services, and operations. To ensure that professionals possess the necessary skills and expertise to implement ServiceNow's Hardware Asset Management (HAM) module, the company offers the Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) Exam.

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Verified CIS-HAM Q&As - Pass Guarantee CIS-HAM Exam Dumps [Q29-Q54]

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