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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?

A) CPU Clock Speed
B) Network Bandwidth
C) RAM Allocation
D) Disk I/O (Input/Output Operations)

2. Which AICC feature allows an interaction to be routed based on the customer's estimated value or potential value to the business?

A) Value-Based Routing
B) Time-Based Routing
C) Circular Routing
D) Skills-Based Routing

3. Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?

A) The agent's UAP client.
B) The network switch.
C) The CMS reporting database via ODBC/JDBC connections.
D) The IVR media server.

4. When sizing the storage for an AICC deployment, the formula (Number of Recorded Channels) * (Hours per Day) * (Bits per Second) * (3600 seconds) / (8 bits/byte) is used to calculate what?

A) Daily storage consumption for call recordings in bytes.
B) Daily network bandwidth consumption.
C) The number of concurrent agents supported.
D) The CPU utilization of the media servers.

5. Which factor is the most significant when determining the required storage capacity for a call recording system in AICC?

A) The total number of calls per month.
B) The size of the CRM database.
C) The number of recorded hours per day, the audio codec used, and the retention policy.
D) The number of agents.

Solutions: