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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?

A) Create a standard change model for development changes and initiate as a service request
B) Increase the size of development changes to make them easier to handle and increase success
C) Create a change model for development changes that includes the use of safe-to-fail testing
D) Initiate development changes as emergency changes so that errors can be identified quickly

2. How should roles and competencies be managed to adapt to rapid technological changes and market demands?

A) By continually adapting roles to evolving organizational requirements
B) By creating career paths dedicated to single technologies
C) By focusing on increasing employees' technical experience
D) By making it easier for employees to focus on one role

3. A mobile app development company has implemented a new strategy in its software development process. Instead of large, infrequent updates, it now releases smaller updates every two weeks. These updates are shaped by regular user reviews and suggestions, which the company actively seeks and incorporates into each new version. Which guiding principle is this approach MOST closely aligned with?

A) Think and work holistically
B) Optimize and automate
C) Focus on value
D) Progress iteratively with feedback

4. A sales enablement service is being modified to improve the data that is presented to sales staff.
This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that
is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that
is created

A) 1 and 4
B) 3 and 4
C) 2 and 3
D) 1 and 2

5. A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?

A) Limit the cultural shift initiatives to only the newer employees
B) Introduce rules for innovation and adaptability across all teams
C) Base performance evaluations solely on the number of innovative ideas generated
D) Have leaders actively demonstrate and promote innovative practices

Solutions: