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This test includes several domains. The applicants should get acquainted with them in advance. They may download the official exam syllabus from the certification webpage. The highlights of the subject areas that are covered in the test are enumerated below:

Ability to Use IT Service Management Concepts: The first section assesses the skills of the test takers in the following:

• Applying the ‘adopt and adapt’ concept when utilizing the Information Technology Infrastructure Library guidance in a specific context
• Analyzing the importance of each element of service when planning and applying service improvements

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

Ability to Communicate Effectively: As for this subject area, the individuals need to show their experience in the following:

• Explaining the importance, benefits, value, and nature of good communication
• Applying knowledge of communications when planning and implementing improvements
• Explaining the purpose and value of communication techniques and tools
• Explaining the communication principles
• Utilizing the relevant communication techniques and tools to support improvement in a specific given context

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Ability to Apply Management of Organizational Changes: The last domain evaluates the competence of the examinees in the following:

• Describing the purpose and value of activities of the Management of Organizational Changes
• Describing the role and impact of the Management of Organizational Changes in successful improvement
• Utilizing the relevant tools and techniques of the Management of Organizational Changes to support improvement in a specific given context
• Applying knowledge of the Management of Organizational Changes when planning and implementing improvements

The ITIL Practitioner test checks the applicants’ knowledge of the processes of adopting and adapting the ITIL framework in supporting the organization’s business objectives. Moreover, it assesses the competence of the individuals in the ITIL language. It is also important to have proficiency in translating and using this language in practice. In addition, this certification exam focuses on the CSI approach as a method of structuring improvement initiatives in any company. It also covers three core areas that are critical to improvement initiatives’ success. These include measurement & metrics, communication, and management of organizational changes.

ITIL ITIL-Practitioner日本語 Exam Syllabus Topics: