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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three statements are true about Service Level Agreements?

A) They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
B) They enable you to set the reports that are visible to an agent.
C) They enable you to restrict the number of incidents raised by end users through various channels.
D) They enable you to set a timeline for an agent to respond to an incident.
E) They enable you to specify the duration for which an incident can be kept in waiting status.
F) They enable you to restrict what agents can view as part of navigation on the console.

2. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) Because the system default is 15 minutes, it cannot be changed.
B) You can change the default value to 60 minutes by using File > Options > Session Expiration.
C) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
D) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

3. Which two are non-CRUD operations?

A) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
B) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
C) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
D) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
E) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
F) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

4. Which two statements are true when working with add-ins in a Custom Object workspace?

A) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
B) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
C) IGenericObject is the interface that is available with the add-in API for custom objects.
D) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
E) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

5. Which two statements are true about Oracle Service Cloud accelerators?

A) The source files for all listed accelerators are available for download.
B) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
C) They
are available at http://www.oracle.com/technetwork.
D) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
E) Oracle provides support for all accelerators.

Solutions: