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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

A customer is using standard reports within the analytics module. Which two can be edited in a standard report?

A. non-selectable filters
B. schedules
C. column headings
D. report headings
E. graphs
F. permissions

Question 2

What would you use for repetitive text with a single point of maintenance for any changes tothe text?

A. Merge field
B. Custom object field
C. Variable
D. Custom field

Question 3

Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A. Create a schedule record for the report.
B. Send a notification to the executive team that the report is available.
C. Create a dashboard for the report.
D. Create andadd the distribution list to the schedule.
E. Upgrade the permissions for the report toinclude the executive team.
F. Set up staff accounts for the executive team.

Question 4

Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A. Select the Chat check box that is associated with an agent's staff account.
B. Enable the engagement engine.
C. Configure advanced routing.
D. Select the corresponding pull policy.
E. Selectthe Pull Chat check box in the chat profile.

Question 5

Which four types are used by incidents queues?

A. Standard
B. Quick
C. Round Robin (All)
D. LIFO
E. Advanced Routing
F. Round Robin (Logged In)
G. FIFO

Solutions: