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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?

A. Scheduling relevant
B. Invoicing method
C. Ticket type
D. Processing type

Question 2

What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A. The template structure is predefined an CANNOT be changed.
B. You can upload the data only once.
C. There is a template available for each object that allows tool-supported migration
D. You do NOT need to know the definitions of each of the fields
E. You need to identify the data dependencies for the migration template

Question 3

You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A. Cause category
B. Product category
C. Incident category
D. Resolution category

Question 4

What is the correct sequence of steps for the process when creating tickets?

A. 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
B. 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates
C. 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation
D. 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates

Question 5

How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. Apply the Data Workbench to populate data
B. Use the Application and User Management work center to populate data
C. Use a standard migration template to populate data
D. Use a custom data migration template to populate data

Solutions: