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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) |
| Topic 2: Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Topic 3: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Sales process configuration - Service ticket workflows - Integration with back-end systems |
| Topic 4: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Campaign management - Customer segmentation |
| Topic 5: SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Commerce solution architecture - Order management |
| Topic 6: SAP Integration Suite | 11-20% | - Cloud Integration capabilities - Integration strategy and architecture - Open Connectors - API Management |
| Topic 7: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 8: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which SAP Build components can be used to create low-code/no-code based projects?
Note: There are 3 correct answers to this question.
A) SAP Build Apps
B) SAP Build Code
C) SAP Build Work Zone
D) Low-Code-No-Code Composer Integration
E) SAP Build Process Automation
2. Which of the following are types of data contained in SAP S/4HANA Cloud? Note: There are 3 correct answers to this question.
A) Master
B) Organization
C) Business
D) Transaction
E) Configuration
3. You want to deploy a new SAP Commerce Cloud, composable storefront using the Cloud Portal.
Which of the following are prerequisites for success?
Note: There are 3 correct answers to this question.
A) The security settings are configured in the Cloud Portal.
B) The code is working properly locally and it has been pushed to the Git repository.
C) The images for the storefront are available in the Cloud Portal.
D) The product master data has already been loaded into SAP Commerce Cloud.
E) The Git repository has been configured in the Cloud Portal.
4. Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.
A) Tactics
B) Contact
C) Interactions
D) Channel Updates
E) Automation Center
5. Which of the following statements describe SAP Commerce Cloud, composable storefront? Note: There are 2 correct answers to this question.
A) It is part of the accelerator templates in SAP Commerce Cloud.
B) It is highly coupled with the platform.
C) It communicates with the platform only through REST APIs.
D) It is a JavaScript storefront for SAP Commerce Cloud.
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: A,D,E | Question # 3 Answer: A,B,E | Question # 4 Answer: A,C,E | Question # 5 Answer: C,D |






