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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. DRAG DROP

2. Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A) Locations define the maximum bandwidth allowed per all calls to and from locations.
B) Locations define the maximum bandwidth allowed per call.
C) Regions define the maximum bandwidth allowed per all calls to and from locations.
D) Regions define the maximum bandwidth allowed per call.

3. Which two functions can the Cisco Unified IP IVR perform in a Cisco Unified Contact Center Enterprise environment? (Choose two.)

A) call control
B) voicemail
C) queuing controlled by Cisco Unified ICM
D) prompt and collect

4. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 9951
B) 7930
C) 7920
D) 7970
E) 6921

5. Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A) number of call types
B) busy hour call attempts
C) number of skill groups per agent
D) number of call and ECC variables
E) number of agents

Solutions: