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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Tools | 23% | - Design Integration Procedures and related Omnistudio Data Mappers - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples |
| FlexCards | 23% | - Design FlexCards to ensure they meet customer requirements/needs - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Explain the capabilities, use cases, and purpose of using FlexCards |
| Best Fit Solutioning | 27% | - Create fit/gap analyses between requirements and OmniStudio capabilities - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Map process requirements to OmniStudio capabilities and explain the interaction between them |
| OmniScript | 27% | - Validate developed OmniScript processes to ensure client expectation alignment - Explain the basic structure of an OmniScript - Identify business process step requirements and map them to OmniScript Components required to implement them |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
A) Using three FlexCards
B) Using a single FlexCard with multiple card filters
C) Using a single FlexCard with three states
D) Using a single FlexCard with three flyouts
2. What is the purpose of the Messaging element in OmniScript?
A) Trigger an event to external data sources based on logical conditions
B) Send email/text to users based on logical conditions
C) Display a custom styled message
D) Display warning to users based on logical conditions
3. A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can seekey details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
A) Customize the styling
B) Use flyouts
C) Use card states
D) Enable the Responsive property
4. A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.
How many different data sources can be configured using FlexCards in this scenario?
A) 5
B) 6
C) 2
D) 1
5. A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
A) Radio Group, DataRaptor Post Action, and Email Action
B) Radio Group, Remote Action, and Messaging Action
C) Edit Block, DataRaptor Post Action, and Messaging Action
D) Multi-Select, Remote Action, and Email Action
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B,D | Question # 4 Answer: D | Question # 5 Answer: A |






